With Robin Bott, AON and
Nicola Gillen, AECOM
Workplace transformation can be a powerful vehicle to initiate culture change, inspire innovation and improve productivity. What businesses really want to know is – is it worth it, and does it have a lasting impact on the bottom line. AECOM took the opportunity to transform its London real estate into a thriving Greater London campus community and leveraged the change as a study environment for measuring the impact of spatial and cultural transformation on performance, collaboration, wellbeing and hard metrics.
0 (1)A 1-year post-occupancy evaluation was carried out in a live working environment as an exercise of research in practice – the key focus was to investigate whether ROI for an extensive change project could be demonstrated in the context of a fast-paced, client-facing organisation. Partnering with professional services firm AON’s talent assessment team, together they created a bespoke method of assessing performance, building off existing world-leading psychometric tests and including leading-edge wellbeing surveys. Financial, HR and Real Estate data was obtained and triangulated to complement the holistic measurement approach to assessing the success of workplace change. The findings revealed powerful insights and made a strong case for investment in holistic workplace transformation to improve how people perform, collaborate and feel in their work environment.
Nicola Gillen, AECOM, is an architect with a business degree. This provides her with a complimentary perspective on the physical and business environments, through understanding the complex and often contradictory interests of the owner, users, designers and managers of buildings. Nicola leads Workplace Strategy at AECOM Globally and drives thought leadership around the future of work, regularly publishing and speaking at conferences.
Robin Bott is a chartered occupational psychologist with over 10 years in the assessment field. He has delivered hundreds of assessments as well as having written thousands of psychometric questions. This has given him a deep understanding of the psychology of people in the workplace.