Workplace Trends Research Summit 2020

Workplace Trends Research Summit 2020

Over 175 workplace consultants, occupiers, designers and suppliers gathered online for this fantastic virtual event, packed-full of information and visual networking opportunities.

Presentations submitted as part of a call for abstracts, and were selected by a blind peer review by our moderators, Nicola Gillen (Cushman and Wakefield) and Nigel Oseland (Workplace Unlimited).

The resulting programme formed a fascinating, informative and virtual-sociable day.

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Workplace Trends Research Summit 2020
  • Contact Centres: A revolution waiting to happen, Jo Upward, Platform Group Ltd

    The world of customer service is rapidly changing – technological, social and economic drivers are converging to challenge the traditional model of running contact centres. Jo Upward will explore some of those disrupters and proffer some suggestions on how organisations can respond to get ahead ...

  • Menopause: The last workplace wellbeing taboo, Kate Usher, Second Phase

    Menopause is the last workplace taboo. Half of the workforce will experience a Menopause, and because no woman lives in a vacuum, the other half will experience it indirectly.

    The longevity, continuity, breadth and intensity of impact makes it the most significant wellbeing issue that organisati...

  • Understanding the new workplace landscapes, Peggie Rothe, Leesman

    In April 2020, Leesman launched its Home Working Survey to answer the questions our industry is facing and support those going through these challenging times by shedding light on the experience of globally dispersed employees working from home. This data debrief will uncover the latest findings ...

  • Communicative Spaces , Rositsa Pachilova, brainybirdz

    This talk is based on a research study that has led to the development of a new metric, the Spaces for Communication Index (SCi), that measures space effectiveness in the form of maximising communication opportunities. SCi can be applied to both hospital wards and co-working spaces where work pat...

  • The New Inclusivity: Kay Sargent & Julie Lecoq, HOK

    We are living in a time of increased numbers and awareness about individuals with neuro-sensitives and special needs, such as ADHD. In fact, 1 in 8 people are considered neurodiverse, but fewer than 50% know it. But these individuals can be high energy, out of the box thinkers, excel in a crisis,...

  • The AI-powered team-centric workplace, Bruce Davison, GoSpace AI

    The Workplace Manager has to contend with a rapidly changing world and an ever-transforming organisation. They are battling with insufficient data and the need for manually-created solutions, yet are expected to perform miracles.

    Smart technologies – those that can gather and analyse data and ge...

  • Emotional Intelligence in the Workplace: Edward Finch & Guillermo Aranda-Mena

    n our two-year study on the emotionally intelligent workspace we adopted a key premise: that emotional intelligence was not defined in terms of an individual’s emotional capability, but rather the space between themselves and others. How was emotional intelligence conveyed, transformed and receiv...

  • Future workplace ... by millennial & post-millennial insights, Fiona Duggan, FiD

    While there is much research investigating issues and trends affecting the current workplace and predicting its future shape, little work to date has been done in trying to understand more clearly the expectations of young people entering the workplace for the first time. In a bid to make their v...

  • Facility & Workplace Experience of the End User

    TwynstraGudde has developed a new method to research the facility and workplace experience amongst more than 250 respondents in the Netherlands. Whereas most research so far is focused on data, this research focuses on the needs, drivers and values of end-users in the office environment. The resu...

  • Why indoor air quality matters, Johanna Trüstedt, Drees & Sommer Schweiz AG

    Incorrect lighting and noise levels are well known to impair our work-productivity if not carefully designed. Indoor air quality is the next intangible material which must be addressed in the design process of interiors. As researches shows, air quality has great impact on the health and wellbein...

  • How to Catalyse Your Workplace for Growth, Oliver Baxter, Herman Miller

    As part of our ongoing investigation into the connections between people, work, and the workplace, we conducted an experiment with 13 organisations around the world. To do this, we partnered with Leesman, a leading independent global benchmarking service.
    Our partnership allowed us to measure and...